Privacy & Cookie Policy

Last Update: November 01, 2024 

 

This privacy policy for Londero Sports Inc (“we”, “us”, or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services, including when you:

• Visit our website at https://www.londerosports.com

• Engage with us in other related ways, including any sales, returns, marketing, or events 

We are committed to ensuring that your privacy is protected.

This policy may change from time to time by updating this page. Please check this page occasionally to ensure that you are aware of any changes.

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you still have any questions or concerns, please contact us at [email protected]

 

What information do we collect?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when creating an account or while making an order with us.

Personal information collected

• Names

• Phone numbers

• Email addresses

• Mailing addresses

• Account passwords

• Contact preferences

• Billing addresses

Sensitive Information

When you purchase firearms, ammunition, magazines, or other regulated products in accordance with the current or future legislation. The following information will be asked at the checkout:

• Possession & Acquisition License (PAL)

Payment Data

We may collect data necessary to process your payment if you choose to make purchases with us, such as your payment card number, the security code associated with your card, and its expiration date. All payments data is handled and stored by Moneris. 

Please refer to their privacy notice for any questions or concerns

 

All personal information that you provide to us must be true, complete and accurate. You must notify us of any changes to such personal information.

 

How do we process your information?

In Short: We process your information to fulfill and improve your shopping experience, manage and administer your orders, provide customer support, prevent fraud and ensure security, and comply with legal obligations. We may also use your information for marketing and other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with us, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keeping your account in a working order.

To respond to user inquiries/offer support to customers. We may process your information to respond to your inquiries and solve any potential issues you may have regarding any orders or products. We can contact you by phone or email depending on the issues and your preference.

To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges

To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our website

To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can always opt out of our marketing emails by using the “UNSUBSCRIBE” link at the end of each email or simply contact us for any assistance.

To post testimonials. We may post testimonials on our website or any marketing channels that may contain personal information, including but not limited to names and/or any images or videos provided

To administer prize draws, competitions and contests. We may process your information to administer prize draws, competitions and contests.

To evaluate and improve our services, products, website, marketing and your overall experience when interacting with us. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate/improve our services, products, website, marketing, and your experience.

To comply with our legal obligations. We may process your information to comply with any of our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

 

What legal bases do we rely on to process your information? 

In Short: We only process your personal information when we have a valid legal reason (i.e., legal basis) to do so, such as when it is necessary to fulfill your orders, provide customer support, improve our services, communicate with you, prevent fraud, comply with legal obligations, or protect our business interests. We may also process your information with your consent for specific purposes, like marketing or promotions.

We may process your information if you have provided explicit consent for a specific purpose, or when your consent can be inferred (i.e., implied consent) under applicable law. You can withdraw your consent at any time. In exceptional cases, we may be legally permitted to process your information without your consent under applicable law, including but not limited to the following circumstances:

• If collection is clearly in the interest of fulfilling your order or processing a return/exchange and consent cannot be obtained in a timely manner 

• For fraud detection, prevention, and investigation 

• For business transactions, provided certain conditions are met 

• To comply with legal obligations 

• If we have reasonable grounds to believe a customer has committed fraudulent activities or engaged in unlawful behavior 

• To protect the security and integrity of our services and systems 

• If the information is publicly available and specified by regulations. 

 

When and with whom do we share your personal information?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties. Vendors, Consultants, Agencies, and Other Third-Party Service Providers.

We may share your data with third-party vendors, service providers, contractors, and other third parties who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows:

• Data Analytics Services

• Email Service Providers

• Communication & Collaboration Tools

• Payment Processors

• Performance Monitoring Tools

• Sales & Marketing Tools 

 

How long do we keep your information?

In Short: We retain your information for as long as necessary to fulfill your orders, provide customer support, and comply with legal obligations, unless a longer retention period is required by law.

We will only keep your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, including processing your orders, managing returns or exchanges, providing customer support, and complying with legal or regulatory requirements (such as tax, accounting, or legal reporting). For instance, we may retain order history and transaction data for record-keeping purposes as required by law.

 

How do we keep your information safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures

We have implemented appropriate and reasonable technical and organizational security measures designed to protect your personal information during transactions and throughout your interactions with us and our website. This includes encryption of sensitive data during payment processing, secure storage of your information, and routine monitoring of our systems to prevent unauthorized access.

We recommend that you take steps to protect your personal information by using strong passwords and accessing our website within a secure environment. Any transmission of personal information to and from our services is done at your own risk.

 

What are your privacy rights?

In Short: Canadian customers have specific privacy rights under Canadian law, including the right to access, correct, or delete personal information.

As a Canadian customer, you have certain rights under data protection laws. These may include the right to:

• Access and obtain a copy of your personal information

• Request correction or deletion of your data

• Restrict the processing of your data

• Withdraw consent at any time (for marketing purposes)

You may exercise these rights by going in your account section or contacting us at [email protected]. We will respond and act upon requests in accordance with Canadian privacy laws.

Withdrawing Your Consent

If you have given us consent to process your personal information, you may withdraw it at any time by contacting us. This includes unsubscribing from marketing communications, which you can do via the unsubscribe link in our emails or by contacting us directly.

Account Information 

To review, change, or delete your account information: 

• Log in to your account and update it directly.

• Contact us for support with account changes or deletion.

When you request account termination, we will delete or deactivate your account from our active databases. However, we may retain some information as needed for legal, fraud prevention, or compliance purposes.

Cookies and Similar Technologies

You can control cookie settings through your web browser.

While cookies help improve your shopping experience, you may choose to remove or reject them. Please note that some website features may be affected by changes to cookie preferences.

 

For further details or concerns about your privacy rights, please contact us at [email protected].

 

Links to Other Websites

In Short: We may provide links to third-party websites for your convenience, but we are not responsible for their content, security, or privacy practices.

We encourage you to review their privacy policies before sharing any personal information. Our website may contain links to third-party websites that may be of interest to you. However, please be aware that once you click on these links and leave our site, we do not have control over the external websites you visit.

As a result, we cannot be responsible for the protection and privacy of any personal information you provide while visiting those sites.

External sites are not governed by this Privacy Policy, and their privacy practices may differ from ours. We recommend that you exercise caution and review the privacy policies of any external websites before providing any personal information. We are not liable for the content, security, or practices of these third-party sites.

 

Cookie Policy

In Short: We use cookies and similar tracking technologies to enhance your browsing experience, improve our services, and deliver targeted ads. You can manage your cookie preferences through your browser settings, the consent banner or the “Cookie Settings” link provided at the bottom of each page.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit websites. They allow websites to recognize your device, remember your preferences and improve your browsing experience.

Types of Cookies We Use

We use the following types of cookies on our website:

Essential Cookies: These cookies are necessary to enable core functionality of the website. Without these cookies the website cannot function properly. They help to make a website usable by enabling basic functionality.

Marketing: These cookies are used to track and collect visitors’ actions on the website. Cookies store user data and behavior information, which allows advertising services to target more audience groups. Also, more customized user experience can be provided according to collected information.

Analytics Cookies: These cookies are used to collect information and report about website usage statistics without personally identifying individual visitors to Google.

Consent

By continuing to use our website, you consent to the use of necessary cookies. For all other types of cookies, we require your explicit consent via a consent banner when you first visit. You can manage your cookie preferences at any time by clicking on the “Cookie Settings” link provided at the bottom of each page.

Managing Cookies

You have the right to accept, reject, or customize your cookie preferences. You may also withdraw consent for cookies at any time. Note that rejecting some cookies may affect the functionality of our website.